HALIONEX Refund Policy

At HALIONEX, customer satisfaction is of utmost importance to us. We are dedicated to providing the highest quality products and services. This Refund Policy outlines our commitment to ensuring a fair resolution if our products or services do not meet your expectations.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

The product was defective or damaged upon arrival.
The product was not as described on our website.
The service was not rendered as agreed.

Refund Request Procedure

To initiate a refund request, please follow these steps:

Contact our Customer Support at [email protected] within 30 days of product receipt or service completion.
Provide a detailed explanation of the issue along with any relevant documentation or photographs.
Our team will review your request and respond within 5 business days.

Refund Process

Upon approval of the refund request, the following process will apply:

Refunds will be processed using the original payment method.
Allow 5-10 business days for the refund to appear on your statement.
If the original payment method is unavailable, we will offer alternative solutions.

Contact Us

For further inquiries, please contact our support team at [email protected] or call us at (555) 123-4567. Our dedicated team is available to assist you with any concerns you may have.